Thank you Verizon. Thank you. I just wanted to congratulate you for “accidentally” cutting through my Brighthouse Networks fiber optics line today cutting Internet services off for about 4,000 people including me! It took about 6 hours to restore service. That is one way to kill the competition Verizon. Way to go.

I’ve decided to dedicate this post to relieve some frustration. I believe there is proper email etiquette when operating a business or even personal email for that matter. There is one thing that really bugs me and that is not replying to back.

That should be the number one rule for any business or self promoting person. Always write back. Someone has taken their time to write you in the first place and most likely they are seeking advice or are interested in what you do. Not replying back really gets under my skin and there is no quicker way to send a bad impression. I can’t tell you how many times “professionals” fail to write me back when I ask them a question.

What impression does not replying give?

It’s bad for your personal reputation, it tells me you can care less about my inquiry, and it makes your whole organization look bad.

What to do if you don’t care to answer questions or disclose information?

Simply reply back. Be polite and tell them you cannot help them at this time.

Why is email etiquette (replying) so important?

In my opinion, emailing is just as important as returning a phone call. It may not be as personable, but its still a real question with a real person behind the message. What impression would it give if people in your company didn’t return phone calls? That same impression is just as important with email.

Make it a higher priority to return emails and do it in a timely manner. It just looks professional and makes the sender feel welcome and warm towards the individual or company.

As you may have read in my previous post, I have signed up for the beta release of the new Skyfire Mobile web browser. As of this week, I have finally received my beta download. Testing it out for the first time was pretty cool. It definitely takes some practice and getting used to, but the way this new mobile browser displays pages is unlike anything seen before in the mobile world. It displays the real internet (no made for mobile phone pages) and practically lets you surf the web as if you were on a desktop.

Flaws to be worked out

There are a few issues to be worked out as there are with all new products. What I have come across so far have been minor. I was surfing the United States Postal Service website and filling out a form when it would no longer load the next page in line. It didn’t give me an error, but rather loaded the same page over again. Another difficulty I would like to see improved is the zooming in feature. It seems to zoom in too much and sometime I need to back outwards. As for now, that’s it. I will report back with more updates. If you have a question or website you would like me to test, send in a comment.

I saw an ad for this, clicked it, and discovered Flock. For those of you who haven’t heard about it yet, Flock is an internet browser similar to Mozilla with amazing media/social/organizing capabilities. It will hold all of your accounts from Facebook to Youtube and even has a built in rss feed reader (very cool). It takes some playing around with at first, but simple to use. I use it and love it.